FAQ
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1. How long will it take to execute my order?
This depends on the the order quantity and models. our normal lead time is 3-7 working days. We will let you know the estimated lead time after payment.
 
2. How much will the shipping cost be?
This will depend on the size and weight of your order and the method of shipping,
When inquired about shipping charges, we will need the detailed infos such as the post code and order(models and qty), and the shipping method you prefer.
 
3. Do you provide samples?
Yes, we can provide samples of all the items listed, 
We can send the samples by DHL, FEDEX, EMS, UPS or to your warehouse.
 
4. Do you have products in stock?
Yes, we provide fast shipping for most products.
 
5. Can I visit you?
Sure, Pls let us know if you have a plan to visit our company, we will arrange it for you.
 
6OEM & ODM service?
We offer professional services on software & hardware design and production.
 
7. How to contact you guys?
Welcome to contact us online in Trademanager and Skype,
Or Send us email, your email will be guaranteed reply within 8 hours.
 
8If the machines broken during the shipment, will you support us ?
Generally our customer will purchase the insurance before shipment, avoid any money lost from rough transportation by some international express. we will help you to solve the claims with the insurance companies to collect your money back in time. Please don't worry about this.
 
9After sale service or technology supports ?
We have a professional technology supporting team for your timely services. We prepare the technical documents for you, also you can contact us by telephone, online chat (Skype, Trade Manager,Google talk, MSN, Yahoo…).
 
10. What’s your website?
We have two website:
Company website:http://www.gzosano.com
Alibaba website:http://osano.en.alibaba.com

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