After-Sales Service

After-Sales Service                                                                                                                             

Main Service Items:Teach and support beauty devices' use, 

installation, adjustment, maintenance and so on. 

*Quality Aims of After-service:Customer's satisfaction not less than 92% as we provide 
the best service with all our heart.
1. Service Ideal:                                                                                                                                                                          
Service Tenet: Service is foremost.
Service Aim: Customer's satisfaction.
Service Consultation: Friendly, patiently.
Service Way: Quick response.
Service Slogan: Inspire our customers with our efforts and endeavors.
2. Service Type:                                                                                                                                                                                                                                                                               
Telephone Counseling, Online Counseling & Locale Counseling.
3. Maintenance Service:                                                                                                                                                            
(1) Guarantee:The Host Within 12 months from the day you bought the product,if there is 
any fault,we provide maintenance service.and 3 month for treatment handle.
(2) If you have any problem while using our product, please contact with us with telephone, 
fax, network or e-mail and we will answer within one hour and solve your problem as 
soon as possible.
(3) We take charge the quality of our product under normal use. If host default,
we provide free parts for maintenance,but except the shipping cost. After the warranty period , we only charge cost price for spare parts and shipping cost. 
4. The Following Items are out of our Maintenance Range If any of following happens, customers will not enjoy our maintenance range:
(1) Beyond warranty period.
(2) Damage caused by abnormal use, maintenance and repair.
(3) Damage caused by force majeure.

(4) Some consumable spare parts like lamp, filter, hand piece, etc.

Copyright © 2014-2019 Guangzhou OSANO Beauty Equipment Co., Ltd.